As with a lot of things in my career, I realize that I have been practicing and executing DesignOps since before the term was popularized. I'm grateful for all the fumbling and rapid learning I had to do while trying to figure things out.
Here are some opportunities and processes in place that I either owned or had partial ownership and influence in. I've categorized them into three broad sections that make sense for my brain, but of course, everything is modular and contextual to the people and team.
Or: Ways we work together
Established a better onboarding process by facilitating customer journey workshops with the acquisition, people operations, and staffing teams, by identifying gaps and opportunities, and co-creating solutions (hey, exactly like we do for our clients!)
Introduced a feedback process in projects for iterative learning and continuous improvements, ensuring that growth and development are at the forefront
Infused pre-mortem and post-mortem rituals to allow the team to anticipate and reflect on what's working and what's not
Created a framework and templates to allow managers to ask for probation-related feedback for direct reports, overcoming bias and saving time
Or: Ways we get the work done
Or: Ways we build a sense of safety and belonging